Complaints.

If something isn't right, tell us. We take complaints seriously and we'll work to put them right - and if we can't resolve it, an independent scheme can help you at no cost.

Raise it with us first

Email us at hello@forgewealth.co.nz with the details of your complaint and what you'd like us to do about it. We'll acknowledge it promptly, look into it properly, and come back to you with a response and, where we can, a resolution. We'll keep you updated on where things are at.

If we can't resolve it

Forge Wealth is a member of Financial Services Complaints Limited (FSCL), a Financial Ombudsman Service and an independent dispute-resolution scheme approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. If we can't resolve your complaint, or you're not satisfied with our response, FSCL can help - at no cost to you.

You can contact FSCL directly: freephone 0800 347 257, or fscl.org.nz. Their service is free, independent, and there to help consumers of financial services reach a fair outcome.

What we do with complaints

We record complaints and use them to improve. Raising a complaint doesn't affect the advice or service you receive from us.